Returns & Cancellations
We want you to be pleased with your purchase from DiecastJets.com!
Scale model aircraft are fragile items. Although all products are personally inspected and packed with care to prevent damage before shipment from our warehouse, we realize that from time to time, damage may occur during the shipping process.
Damage During Shipping / Order Mistakes
We offer a 30-day period from the receipt of your order to inspect the items for any damage. If an item has been damaged, or there's been a mistake on our part, let us know and we will give you shipping instructions for its return. The return shipping cost will be credited to your account, and a replacement item (if available) will be sent to you as soon as possible. If a replacement item is not available, the full purchase price of the damaged item will be refunded to your method of payment.
We accept returns of items with clear manufacturing defects or shipping damages as outlined above. Keeping in mind that scale die-cast airplane models, due to their size, are never going to be absolutely perfect, we accept returns with the following exceptions:
- "Defects" which are not clearly visible under normal lighting conditions, or without the use of a magnifying glass (such as light surface scratches).
- Engine alignment (such as engines pointed slightly away from center, or up/down).
- Cockpit window placement (too high or too low) which can vary considerably even between two identical airplane types from the same manufacturer.
You're welcome to return any item you don't like. All returns must be initiated within 30 days of receipt of the order, and are subject to a 20% restocking fee. You must return the unwanted merchandise to us using the same shipping method and protection that it was shipped to you with, and the merchandise must be in the same condition when we receive it that it was in when it left our warehouse. Once we receive the merchandise back, a credit will be issued to your original method of payment. Neither original shipping cost nor return shipping will be credited (if shipping was free, there was still a cost for that service, and it will not be refunded to you).
If you place an order and then decide that you don't want all or part of it prior to shipment, we'll process an order cancellation. All cancellations are subject to a 10% restocking fee which covers payment processing fees that are not refunded back to us in the event of a canceled order.